Return & Refund Policy

At Welzone.in, we aim to provide a smooth and reliable shopping experience. If something does not meet your expectations, you may request a return or refund under the conditions below.

1. Eligibility for Returns

You can request a return if:

  • The product delivered is damaged, defective, or incorrect.

  • The item is in unused condition, with all tags, labels, accessories, and original packaging.

  • Clothing/Footwear must be unworn, unwashed, and free from stains or odors.

  • Electronics and accessories must include original box, cables, charger, and manuals.

Non-returnable items:
Innerwear, lingerie, personal hygiene items, used or damaged products, items missing parts, and clearance/sale items.

2. Return Window

  • Customers must submit a return request within 7 days of receiving the order.

  • After 7 days, returns will not be accepted.

3. How to Request a Return

You can request a return through any of the following:

Please provide:

  • Order ID

  • Reason for return

  • Photo/Video proof of damaged/incorrect product

Our support team will respond within 24ā€“48 hours.

4. Return Pickup Process

  • Once approved, we will schedule a pickup via our courier partner.

  • Courier will attempt pickup 2ā€“3 times.

  • If the customer is unavailable or fails to hand over the product, the return will be cancelled automatically.

5. Quality Check for Returns

The returned product will undergo quality inspection at our warehouse.

A return will be rejected if:

  • Product is used, damaged, or altered

  • Original packaging/accessories are missing

  • Serial numbers/tags are removed

Rejected returns will be sent back to the customer.

Refund Policy:

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6.Refund Timeline

Refund will be issued only after the return passes quality check.

Refund time:

  • Online Payment Orders: 3ā€“7 working days to original payment method

  • Cash on Delivery (COD) Orders: 3ā€“7 working days to UPI / Bank Account

Shipping charges are non-refundable.

7. Refund for Return-to-Sender (RTS)

If an order is returned due to:

  • Incorrect address

  • Customer not reachable

  • Delivery attempt failed

Refund will be issued after deducting two-way shipping charges.

8. Exchange Policy

Exchange is available for:

  • Size issues (Clothing & Footwear)

Conditions:

  • Exchange depends on stock availability.

  • If the required size is out of stock, a refund will be processed instead.

9. Order Cancellation

  • Orders can be cancelled before dispatch only.

  • If the order is already shipped, cancellation is not possible.

  • Customer may request a return after delivery (as per return policy).

10. Contact Us

For returns, refunds, or any support:
Email: support@welzone.in

WhatsApp: 9324614069

Address: A2 - 004 Arch Bldg., Belasis Road, Mumbai: 400008.

Working Hours: Monday to Saturday, 10:00 AM ā€“ 5:00 PM

Welzone is operated by ZORAYZ

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