CANCELLATION, RETURNS, AND REFUNDS POLICY
Welcome to our Cancellation Policy, Returns, and Refunds Policy page. This page outlines the guidelines and procedures regarding cancellations, returns, and refunds for products purchased on our ecommerce website. By making a purchase, you agree to adhere to these policies.
Cancellation Policy:
Order Cancellation
You have the option to retract your order within the initial 24-hour window following placement, granted that it has not undergone processing or been dispatched for shipping. To cancel your order, please contact our customer support team immediately with your order details.
Cancellation Fee
There are no cancellation fees if you cancel your order within the specified time frame.
Refund Process
Upon successful cancellation of your order, a full refund will be initiated to the original payment method within 3-5 business days. Please note that the refund processing time may vary depending on your financial institution.
Returns Policy:
Eligibility for Returns
We accept returns for products that are defective, damaged, or not as described. Additionally, some products may be eligible for returns within a specified return window. Please refer to the product description for specific return eligibility.
Return Initiation
To initiate a return, please contact our customer support team within [number of days] days of receiving the product. Kindly furnish pertinent details regarding your order along with the reason for initiating the return process.
Return Shipping
Depending on the reason for the return, return shipping costs may be covered by us or by the customer. Our dedicated customer support team will furnish you with the essential guidance required to facilitate the return of the product.
Refund Process
Once the returned product is received and inspected, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase within [number of days] days.
Refunds Policy:
Refund Eligibility
Refunds are applicable for eligible returned products and cancelled orders as per our Cancellation and Returns Policy.
Refund Amount
The refund amount will be equal to the original purchase price of the product minus any applicable fees, such as restocking fees (if applicable) and return shipping costs.
Refund Timing
Refunds will be processed within 3-5 business days from the date of approval. The timing of the refund may vary depending on your financial institution.
Non-Refundable Items
Some items may not be eligible for refunds, including digital downloads, gift cards, and perishable goods. Please check the product description for refund eligibility.
If you have any questions or concerns regarding our Cancellation Policy, Returns, and Refunds Policy, please feel free to contact our customer support team. We are committed to providing assistance and ensuring your shopping experience meets your expectations.
Thank you for shopping with us!
Welzone ( Zorayz )
