Welzone Help Center
We would love to hear from you! If you have any questions, concerns, or feedback, please don't hesitate to reach out to us. Our dedicated customer support team is here to assist you.
FREQUENTLY ASKED QUESTIONS
I want to track my order
Once your order is shipped, you will receive a tracking ID via email and SMS. You can also track your order status anytime by visiting the My Orders section in your account dashboard.
Where can I view my sales receipt?
You can easily view and download your sales receipt from the My Orders section in your account dashboard. Additionally, a detailed order summary and receipt are automatically sent to your registered email address after a successful purchase.
How can i return my order?
Place a return request in the My Orders page. You will get an option to choose refund/replace/exchange as per our return policy.
Will you restock items indicated as “out of stock?”
We frequently update our product inventory. If an item is listed as ‘Out of Stock’, there is a good chance it will be restocked soon.
We recommend that you regularly check the product page for updates. You can also contact our support team for more information about specific restocking schedules.
What is your return and refund policy?
We offer a simple and transparent return process.
Returns are accepted within 10 days of delivery.
Refunds will be processed within 5-10 working days after the return is approved.
For more details, please refer to our Return Policy page.
How can I contact customer support?
You can reach our customer support team via the Contact Us page or email us at support@welzone.in. We typically respond within 24-48 hours.
