Cancellation, Return & Refund Policy

1. Order Cancellation

Customers can cancel their orders before shipment. Once shipped, cancellation is not possible, but returns can be initiated as per our return policy.

2. Return Policy – 10 Days

Customers can request a return within 10 days from the delivery date. Conditions for return:

The product must be unused and in its original packaging.
All tags, manuals, and accessories must be intact.
The product should not be damaged or tampered with.

3. Refund Policy

a) Payment Refunds

Refunds are processed within 5 working days after product inspection. Refunds will be credited to the original payment method.

b) Refund Amount

Full purchase amount including delivery charges (if applicable) will be refunded.
Transaction charges from banks or payment gateways will be borne by the customer.

4. Return & Refund Process

Contact us via email at support@welzone.in or call us at +91 9324614069 and Contact Us to request a return.
Our team will respond within 24–48 hours with return instructions.
Ship the product back using the assigned courier service.
We will inspect the product within 72 hours after receiving it.
The refund will be initiated within 5 working days and the amount will reflect within 7–10 working days.