FAQs - Welzone

Welzone.in is an Indian online shopping store offering fashion, footwear, electronics, accessories, and lifestyle products at affordable prices.

No, you can place an order as a guest. However, creating an account helps you track orders and manage returns easily.

We accept:

All payments are 100% secure.

Delivery depends on your location:

Order tracking details will be sent via email/SMS after dispatch.

Once your order is shipped, we send a tracking link via:

You can also track your order from the “Track Order” page on our website.

The courier will make 2–3 attempts to deliver your order. If you are unreachable or the address is incomplete, the parcel will be returned to us.

You can request a return within 7 days of delivery if:

You can contact us through:

Return pickups usually take 2–4 working days after approval. The courier will attempt pickup 2–3 times.

Refund is issued after the returned product passes a quality check.Refund timeline:

Yes, exchanges are allowed for size issues in clothing or footwear, depending on availability.

You can cancel your order before it is shipped. Once shipped, cancellation is not possible, but you may request a return after delivery.

Please contact us within 24–48 hours with photos/videos of the item. We will arrange a replacement or refund as per policy.

Yes. Your data is protected under our Privacy Policy and payments are processed through encrypted, secure gateways.

We’re available 7 days a week.Welzone.in Customer Support

Frequently Asked Questions (FAQs)