Shipping Policy

Welcome to Welzone.in. We aim to provide a seamless and timely delivery experience to all our customers. Please read our updated shipping policy carefully.

1. Shipping Coverage

We deliver products across India. Orders are processed and dispatched within 24-48 hours of order confirmation, excluding Sundays and public holidays.

2. Delivery Time

  • Metro Cities: 3-5 working days
  • Other Cities: 5-7 working days
  • Remote Locations: 7-10 working days
  • Delivery timelines may vary slightly depending on courier partner availability and location.
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3. Shipping Charges

  • Free shipping is available on prepaid orders above ā‚¹1199 across India.

  • Orders below ā‚¹1199 may include a small shipping fee depending on the delivery location.

  • Cash on Delivery (COD) orders include a handling charge of ā‚¹65.

4. Order Tracking

Once the order is shipped, you will receive a tracking ID via SMS and email. You can track your shipment status on our courier partnerā€™s website using the provided tracking ID.

5. Delivery Delays

Delivery timelines may be affected by external factors such as weather conditions, strikes, natural disasters, or logistical issues. We will notify you promptly in case of delays.

6. Wrong Address / Not Reachable Policy

If the customer provides an incomplete or incorrect address, or if the delivery attempt fails:

  • The courier will make 2ā€“3 delivery attempts.

  • If the customer is not reachable or fails to respond, the order will be automatically returned to our warehouse.

7. Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact us within 24 hours of delivery with photos and details. We will promptly investigate and provide a solution.

8. What We Deliver

Aapki website ke hisaab se hum deliver karte hain:

  • Mobile Accessories (Cables, Chargers, Batteries, Earphones etc.)

  • Home Gadgets / Kitchen Appliance

  • Mini Speakers / Bluetooth Speakers

  • Smart Watches

  • Menā€™s Clothing (T-shirts, Jeans, Shirts, Hoodies)

  • Womenā€™s Clothing (Kurtis, Saree, Jeans, Skirts etc.)

  • Menā€™s Shoes (Casual, Formal, Sports Shoes)

  • Seasonal & Trending Gadgets

8. Contact for Shipping Queries

For any shipping-related concerns, please reach out to us:

Email: helpcentre@welzone.in

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Working Hours: Monday to Saturday, 10:00 AM ā€“ 6:00 PM

Thank you for shopping with Welzone.in. We appreciate your trust and are committed to providing excellent service.