Terms & Conditions

Last Updated: 20-11-25

Welcome to Welzone.in. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order. If you do not agree, please do not use our website.

1. General Information

Welzone.in is an online shopping platform offering clothing, footwear, accessories, electronics, and lifestyle products. These Terms govern your use of the website, products, and services offered by Welzone.in.

2. Eligibility

By using this site, you confirm that:

  • You are 18 years or older, or using the website under adult supervision.
  • You agree to provide accurate and complete information during registration or checkout.

3. Product Information

We make every effort to display accurate product details, descriptions, and images. However:

  • Actual colors may vary due to screen differences.
  • Sizes may vary slightly depending on the product type.
  • Product availability is subject to change without notice.

4. Pricing & Payment

  • All prices displayed on the website are in Indian Rupees (INR).
  • Prices may change without prior notice.
  • Payments must be completed using our secure payment gateways.
  • For COD orders, the customer must make full payment at the time of delivery.

    • We reserve the right to cancel orders for incorrect pricing, system errors, or fraudulent transactions.

5. Order Acceptance & Cancellation

    A. Order Acceptance

    Your order is confirmed only after:

  • Successful payment (for prepaid orders)
  • Verification and approval from our team

    • We reserve the right to cancel an order at any time due to:

  • Product unavailability
  • Payment issues
  • Incorrect address or missing information
  • Suspected fraudulent activity
    • B. Customer Cancellation
  • Orders can be cancelled before dispatch only.
  • If the order is already shipped, cancellation is not allowed.
  • You may request a return after delivery, following our Return Policy.

6. Shipping & Delivery

  • Estimated delivery time is mentioned on the product page.
  • Delivery delays may occur due to weather, courier issues, or unforeseen events.
  • Once the order is shipped, tracking details will be shared.

    • For detailed guidelines, refer to our Shipping Policy.

7. Return & Refunds

Our Return & Refund Policy explains:

  • Return eligibility
  • Return window
  • Pickup process
  • Refund timelines

    • By placing an order, you agree to the terms of our Return & Refund Policy.

8. User Responsibilities

You agree not to:

  • Use the website for illegal or harmful activities
  • Misuse any product purchased from Welzone.in
  • Share false, misleading, or harmful information
  • Attempt to hack, damage, or disrupt the website

9. Intellectual Property Rights

All content on Welzone.in—including logos, product images, text, graphics, and website design—is the property of Welzone.in.

You may not copy, reproduce, or use any content without written permission.

10. Third-Party Services

We may use third-party service providers for:

  • Payment processing
  • Shipping and logistics
  • Advertising and analytics

    • We are not responsible for failures or errors caused by third-party services.

11. Limitation of Liability

Welzone.in is not responsible for:

  • Delays in shipping:
  • Product misuse
  • Losses due to incorrect address or customer negligence
  • Damages caused by third-party courier services

Our liability is limited to the value of the purchase.

12. Privacy Protection

Your personal information is handled as per our Privacy Policy.

By using the website, you consent to data collection and usage as described in the policy.

13. Changes to Terms

We may update or modify these Terms anytime.

Updates will be posted on this page with a new 20-11-25 date.

14. Contact Information

Welzone.in (ZORAYZ)

Email: support@welzone.in
Phone: +91 9324614069
Working Hours: Monday to Saturday, 10:00 AM – 5:00 PM

Thank you for choosing Welzone.in.